ScoreRight is a consulting practice that helps support teams measure every interaction, build rubrics that matter, and turn QA data into real performance improvements.
Vendor-neutral QA consulting that combines AI tooling with expert methodology. We don't sell software. We sell outcomes.
Custom scoring rubrics, evaluation criteria, and quality frameworks built for how your team actually works, not a generic template.
Move from sampling 3% of interactions to scoring 100%. We select, configure, and calibrate the right AI QA tools for your stack.
Turn QA data into targeted coaching plans. Calibration sessions, performance dashboards, and feedback loops that actually change behavior.
Regulatory-grade QA for healthcare, financial services, and insurance. HIPAA, PCI-DSS, and state-level compliance monitoring built into every interaction review.
Most QA consultants hand you a framework and leave. We stay until the numbers move.
We review your current QA process, score a sample of interactions, and identify the gaps between what you measure and what matters.
Custom scoring rubrics designed around your brand voice, compliance requirements, and the specific behaviors that drive customer outcomes.
Vendor-neutral recommendation and implementation of AI QA tools. We configure, calibrate, and validate against your rubric.
Monthly retainers for calibration sessions, rubric refinement, coaching program oversight, and executive reporting.
Where quality isn't optional, it's auditable.
ScoreRight exists to close the gap between what customers experience and what companies measure. Every interaction scored. Every agent coached. Every quarter better than the last.